Privacy Policy

Last Updated: October 3, 2025

1. Introduction

BRIGHTSTAR OILS SDN. BHD. ("us", "we", or "our") operates the https://www.otostar.net/ website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Personal Data You Provide to Us:While using our Service, especially when placing an order or creating an account, we may ask you to provide us with certain personally identifiable information ("Personal Data"). This may include, but is not limited to:

  • Contact Information: Name, email address, phone number.

  • Shipping Information: Mailing address, postal code.

  • Order Information: Details of products you purchase.

  • Account Information: Username and password.

B. Data Collected Automatically (Log Data & Tracking):We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include your computer's Internet Protocol (IP) address, browser type, device information, pages visited, time and date of visit, and other statistics. We also use tracking technologies to collect and track information.

3. How We Use Your Information

We use the collected data for various purposes:

  • To process and fulfill your orders, including managing payments and shipping.

  • To provide customer support and respond to your inquiries.

  • To manage your account with us.

  • To provide and maintain our Service.

  • To monitor the usage of our Service and improve user experience.

  • To detect, prevent, and address technical issues and potential fraud.

  • For marketing and promotional purposes (see sections below).

4. Cookies and Marketing Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information.

  • What are cookies? Cookies are small files stored on your device. Some are essential for the site to function (e.g., your shopping cart), while others help us understand how you use the site or are used for advertising.

  • Marketing Tracking: We may use tracking pixels from third-party services like Meta (Facebook) and Google to measure the effectiveness of our advertising campaigns. These tools help us show you relevant ads on other websites based on your visit to our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Marketing Communications

With your explicit consent, we may use your Personal Data (specifically your name and email address) to contact you with newsletters, marketing materials, and other promotional information that may be of interest to you.

Opting Out: You may opt-out of receiving any, or all, of these marketing communications from us at any time by following the "unsubscribe" link or instructions provided in any email we send, or by contacting us directly.

6. Who We Share Your Information With

We do not sell your Personal Data. We may share your information with trusted third-party service providers only as necessary to operate our business, such as:

  • Payment Processors: To securely process your payments.

  • Shipping & Courier Partners: To deliver your orders.

  • Marketing & Analytics Platforms: (e.g., Google Analytics) to help us analyze website traffic and improve our services.

These third parties are obligated not to disclose or use your information for any other purpose.

7. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights

In accordance with the PDPA, you have the right to:

  • Access the Personal Data we hold about you.

  • Request the correction of any inaccurate or outdated Personal Data.

  • Withdraw your consent for the use of your data for marketing purposes.

To exercise these rights, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: otostar89@gmail.com